Help Desk Support Engineer

We are looking for an IT Help Desk Support Engineer, Tier 2. The organization has experienced significant growth over the last several years and is now focused on bringing people, processes, and systems up to speed to manage the growth. This position has primary responsibility for managing all support calls that come into the department, whether through e-mail, phone, or walk-ins. Tier 1 problems should be resolved efficiently and effectively by this position, while more complex problems escalate to Tier 2 support. This person should be a team player with the ability to bring new ideas to the team and to openly and regularly share knowledge with the team. There is regular interaction with staff outside of the IT area, which requires this individual to have the ability to interact effectively with physicians, clinical staff, management, and vendors.

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