The Medical Records Specialist is responsible for providing support to the Health Information Management department and outpatient sites by organizing, evaluating and processing medical records requests. Must be able to compile, process, and maintain medical records of patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the healthcare system. Responsible for processing both phone and faxed requests for medical records, to include printing images from PACS, gathering reports, completing documentation for all incoming and outgoing films/CDs. Position assists in answering incoming calls for a high volume phone queue. Responsible for working with patients and provider offices to complete necessary release for information documentation in accordance to department protocols and HIPAA standards. Works with patients to ensure records are prepared in a timely manner for pick up and release. This position must be able to meet and support the workflow demands of a fast paced, customer focused service environment in a clinic setting.